Frequently Asked Questions
Everything you need to know about Big Joe® comfort and care.
What makes Big Joe® chairs different from traditional bean bags?
Our chairs are designed with high-quality, durable fabrics and filled with our proprietary Megahh Beans or shredded foam for superior comfort and longevity. We focus on ergonomic designs that provide actual support while maintaining a fun, relaxed aesthetic.
How do I refill my Big Joe® chair?
Most of our bean-filled products feature dual-locking zippers for safety. You can purchase our Megahh Bean refill bags directly from our site to restore your chair to its original fluffiness whenever it starts to flatten.
What is your shipping policy?
We offer standard shipping across the contiguous United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location. You will receive a tracking number as soon as your order leaves our warehouse.
Are the covers machine washable?
Cleaning instructions vary by fabric. Many of our products feature spot-clean-only fabrics to maintain their structural integrity, while others have removable, machine-washable covers. Please check the specific care label on your product for details.
What is your return policy?
We want you to love your Big Joe®! If you are not satisfied, you can return your item within 30 days of purchase. Please note that items must be in their original condition, and return shipping fees may apply depending on the reason for return.
Where are Big Joe® products manufactured?
We are proud to say that the majority of our products are designed and filled right here in the USA at our various manufacturing facilities, ensuring high quality and supporting local jobs.